CPD IQ Privacy Policy

CPD INTERNATIONAL QUALITY (CPD IQ)

Effective Date: 25 May 2026

International Quality Assessments Ltd (“CPD IQ”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:

  • Visit our website

  • Apply for accreditation or recognition services

  • Register as a provider or member

  • Use our platform or digital services

  • Contact us by email, phone, forms, or other communication channels

By using our services or website, you acknowledge this Privacy Policy.

1. WHO WE ARE

CPD IQ is operated by:

International Quality Assessments Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Company Number: 15017616

Website: https://cpdiq.co.uk
Email: [email protected]

For data protection matters, you may contact us at:
[email protected]

2. OUR ROLE UNDER DATA PROTECTION LAW

For the purposes of UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, CPD IQ acts as the “data controller” for personal data collected through our services and website.

3. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information:

3.1 Identity Information

  • Full name

  • Job title

  • Organisation name

  • Username or account identifiers

3.2 Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Business address

3.3 Account and Provider Information

  • Accreditation applications

  • Course details

  • Professional qualifications

  • Uploaded documents

  • Certification records

  • Provider profile information

3.4 Technical Information

  • IP address

  • Browser type

  • Device information

  • Login activity

  • Website usage data

  • Cookies and analytics information

3.5 Financial Information

  • Payment references

  • Invoice details

  • Transaction history

We do not intentionally collect sensitive personal data unless required for a legitimate operational reason.

4. HOW WE COLLECT INFORMATION

We collect information through:

  • Website forms

  • Accreditation applications

  • Provider registration

  • Email communications

  • Customer support interactions

  • Cookies and analytics tools

  • Payment processing systems

  • Publicly available business information

5. HOW WE USE PERSONAL DATA

We may use your information for the following purposes:

5.1 Service Delivery

  • Processing accreditation applications

  • Managing provider accounts

  • Issuing certificates or approvals

  • Maintaining verification systems

5.2 Business Operations

  • Communicating with users

  • Managing payments and invoices

  • Improving services and website functionality

  • Conducting quality assurance reviews

5.3 Legal and Compliance Purposes

  • Fraud prevention

  • Regulatory compliance

  • Record keeping

  • Enforcing contractual rights

5.4 Marketing Communications

Where legally permitted, we may send:

  • Service announcements

  • Accreditation updates

  • Educational news

  • Promotional communications

You may unsubscribe at any time.

6. LEGAL BASIS FOR PROCESSING

We process personal data under one or more of the following legal bases:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • User consent

  • Protection against fraud or misuse

7. SHARING OF INFORMATION

We do not sell personal information.

We may share information with:

  • Payment processors

  • Hosting providers

  • Technology partners

  • Legal or regulatory authorities

  • Professional advisers

  • Service providers assisting our operations

Third parties are expected to process personal data securely and lawfully.

8. INTERNATIONAL DATA TRANSFERS

Some service providers may operate outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect personal data.

9. DATA RETENTION

We retain personal data only for as long as reasonably necessary for:

  • Operational purposes

  • Legal compliance

  • Dispute resolution

  • Financial and tax obligations

  • Quality assurance records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

However, no online system can be guaranteed to be completely secure.

11. YOUR RIGHTS

Under UK data protection law, you may have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

Requests may be submitted to:
[email protected]

We may require identity verification before processing requests.

12. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic

  • Enhance user experience

Users may manage cookie settings through their browser preferences.

Some website functions may not operate correctly if cookies are disabled.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of external websites independently.

14. CHILDREN’S PRIVACY

Our services are intended primarily for businesses, training providers, institutions, and adult professionals.

We do not knowingly collect personal data from children without appropriate lawful basis or consent where required.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions will be published on this page with a revised effective date.

Continued use of our services after updates may constitute acceptance of the revised policy.

16. COMPLAINTS

If you believe your data protection rights have been violated, you may contact us directly first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

17. CONTACT US

International Quality Assessments Ltd
Trading as CPD International Quality (CPD IQ)

128 City Road
London
EC1V 2NX
United Kingdom

Email: [email protected]
Privacy Contact: [email protected]
Website: https://cpdiq.co.uk